We have gathered our most frequently asked questions
Measurement
Can I take my own measurements from home?
No, we do not allow customers to take their own measurements.
For us, the measurements serves as the base for the final fit, and the fit is our main focus. So you will need to drop by any of our shops, for a first time professional measurement session. It’s free, and we guarantee it will be worth your time.
What does the 3D bodyscanner do?
We have been utilizing 3D scanning technology since 2012, and perfected our measurement process ever since. The bodyscan helps us to understand bodyshapes and measurements, and to make consistent measurements across all of our shops.
As of early 2021, we created our unique Mond SAF (Scanner Aided Fit) software, which uses a neural network based on millions of datapoints from more than 20.000 unique cases, to propose an optimized fit profile for our customers.
The concept
What is Custom Tailoring?
Our custom tailoring concept is based on a belief that garments should be made to fit you, instead of the other way around.
For every order, we start from scratch, drafting a unique pattern for you based on your measurements and design preferences. You are able to choose the fabric and almost endless designoptions for a truly personal and unique garment.
Your wardrobe will never be the same, once you have tried something made for you, instead of for the masses.
Where is the clothes produced?
Since 2016, all our custom made clothes have been made at a few selected production partners in Portugal.
We produce to the highest standards of craftsmanship, based on cuts inspired by an Anglo Italian vibe. All our trims and fabrics are also sourced from top-end makers and mills.
How can you make custom at that pricepoint?
We took a stand. A stand against middlemen, Supernormal profits, waste and inferior quality.
So we established partnerships with a select few production facilities in EU, set up automatized production flows and started to source our materials directly from the mills, to make sure we are not adding unnecessary costs that we have to forward to our customers in the shape of higher price tags.
It’s lean, efficient and it fits! And we intend to keep it that way 🙂
Shipping & returns
What is the shipping and return policy?
We are offering both local pickups in our stores, as well as shipping both domestic and internationally. We ship all domestic shipments through Postnord, and internationally through DHL Express.
For Return shipments, please ship to:
Mond of Copenhagen
Gammel Kongevej 7
1610 Copenhagen
Denmark
If you are a “non-EU” resident (Norway excluded) extra taxes may apply upon receipt of the package.
You can usually apply for a VAT refund. See more under “Do you offer VAT refunds?” below.
Do you offer VAT refunds?
For our non-EU customers, we offer VAT refunds through the app “Custom Cash”, that offers up to 20% return on your purchase.
For more information, visit Custom Cash or ask our staff in the shops.
Payments
When do I make the payment?
We take all payments 100% up front. All our orders are custom and made for you alone.
But don’t worry – we are experts at what we do, and will do everything in our power, to make sure you are satisfied with your products.
We include fitting guarantee on all custom orders, so if alterations are needed, we will do it for free with our in-house tailors.
Do you accept internartional credit cards?
We take all payments 100% up front. All our orders are custom and made for you alone.
But don’t worry – we are experts at what we do, and will do everything in our power, to make sure you are satisfied with your products.
We include fitting guarantee on all custom orders, so if alterations are needed, we will do it for free with our in-house tailors.
